Returns & Exchanges

At ROAM Luggage, we stand by the quality of our craftsmanship and offer a 100-day trial period to ensure your custom gear meets your travel needs. If you are not completely satisfied, we offer free returns and exchanges on all domestic orders within the trial window.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to start the process.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label to ensure your return journey is hassle-free.

• 3.
  Pack Your Luggage

  Place the item in its original protective packaging to prevent damage during transit.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; your refund will be processed within 5-7 business days of receipt.